Privacy Policy

Effective Date: March 31, 2026. Website: www.enigma.com.ph. Company: Enigma Events and Production, Inc. Address: Tacloban City & Palo, Leyte, Philippines

1. Introduction

Enigma Events and Production, Inc. (“Enigma Events,” “we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you purchase tickets, create an account, or interact with our website www.enigma.com.ph.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to process your ticket purchases, provide customer support, and improve your experience.

Personal Information

When you purchase tickets or register on our website, we may collect:

  • Full Name
  • Email Address
  • Phone Number

Optional Account Registration

You may choose to create an account on our website to:

  • Access past orders
  • Download tickets later
  • Manage your communication preferences

Account creation is optional and not required to purchase tickets.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To confirm your purchase, deliver tickets, and send event updates.
  • Customer Support: To respond to inquiries or resolve issues.
  • Account Services: To allow login, ticket retrieval, and profile management.
  • Notifications: To send event reminders, updates, or promotional messages (only if you opt in).
  • Security: To protect our website and prevent fraudulent activity.

We do not sell, rent, or trade your personal information to third parties.

4. Email Communications & Unsubscribe

If you subscribe to our mailing list or create an account, you may receive:

  • Event announcements
  • Ticket updates
  • Important reminders
  • Promotional offers

You may unsubscribe at any time by clicking the “Unsubscribe” link in any email or by updating your account preferences.

5. Data Deletion & Account Removal

You have full control over your data.

You may request:

  • Account deletion
  • Removal of personal information
  • Erasure of order-related data (where legally permissible)

To request deletion, contact us at: enigma.events.production@gmail.com

Once processed, your data will be permanently removed from our systems except where retention is required for legal, accounting, or security purposes.

6. Data Storage & Security

We implement industry‑standard security measures to protect your information, including:

  • Encrypted data transmission (SSL)
  • Secure payment gateways
  • Restricted access to personal data
  • Regular system monitoring

While we take every precaution, no method of transmission over the internet is 100% secure. We continuously improve our safeguards to protect your information.

7. Sharing of Information

We may share your information only with:

  • Payment processors (for secure transactions)
  • Email service providers (for sending order confirmations and updates)
  • Event partners only when necessary for event operations

All third‑party partners are required to comply with the Philippine Data Privacy Act (DPA 2012) and maintain confidentiality.

We do not share your information for advertising or unrelated marketing purposes.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website performance
  • Understand user behavior
  • Enhance your browsing experience

You may disable cookies through your browser settings, but some features may not function properly.

9. Your Rights Under the Philippine Data Privacy Act

As a data subject, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Withdraw consent
  • Request deletion
  • Object to processing
  • File a complaint with the National Privacy Commission (NPC)

We fully comply with the Data Privacy Act of 2012 (RA 10173).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website signifies acceptance of the revised policy.

11. Contact Us

For questions, concerns, or data requests, contact us at:

Enigma Events and Production, Inc. Tacloban City & Palo, Leyte, Philippines Email: enigma.events.production@gmail.com Phone: 09452166450